Privacy Policy

Last updated: June 3, 2026

This Privacy Policy is issued by Crassus Macario S de RL de CV, the developing entity of the Selva Encantada Tulum real estate project, and a subsidiary of Crassus Mexico Capital SA de CV. In this policy, “we,” “us,” or “our” refers to Crassus Macario S de RL de CV. We operate the website selvaencantadatulum.mx.

1. Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, country of residence, and any other details you submit through our contact forms. We may also collect information about your property interests and purchase inquiries. We automatically collect certain technical information when you visit our website, such as IP address, browser type, pages visited, and referring URLs, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to respond to your inquiries about Selva Encantada Tulum lots and schedule property visits; send you project information and investment materials; process and manage purchase agreements; send transactional notifications related to your purchase (payment reminders, document requests, development updates); improve our website and marketing; and comply with legal obligations.

3. SMS / Text Message Communications

Opt-In: By submitting a contact form on selvaencantadatulum.mx and checking the SMS consent box, you agree to receive text messages from Crassus Group (operated by Crassus Macario S de RL de CV) at the phone number you provide. Messages may include property information, follow-up from our sales team, appointment confirmations, and — for existing buyers — payment reminders and account updates.

Message Frequency: Up to 4 messages per month for marketing, plus transactional messages as needed.

Carriers: Message and data rates may apply. Not all carriers are covered.

Opt-Out: Reply STOP to any message to unsubscribe, or email [email protected]. You will receive one final confirmation and no further messages.

Help: Reply HELP for assistance, or contact [email protected].

No sharing: We do not sell, rent, or share your phone number with third parties for marketing. Your mobile opt-in data will never be sold to any other parties.

4. Sharing Your Information

We do not sell your personal information. We may share it with service providers who assist in operating our website and business (CRM platforms, email and SMS delivery services), subject to confidentiality agreements. Information may also be shared with our parent company, Crassus Mexico Capital SA de CV, for operational purposes. We may also disclose information when required by law or to protect our rights.

5. Data Retention

We retain your personal information as long as necessary to fulfill the purposes described in this policy, including legal or accounting requirements. Opt-out phone numbers are retained on a suppression list to prevent future messaging.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. California residents have additional rights under CCPA/CPRA. To exercise any of these rights, contact us at [email protected].

7. Cookies

Our website uses cookies to improve user experience and analyze traffic. You may disable cookies in your browser settings, though some features may not function as a result.

8. Security

We implement reasonable technical and organizational measures to protect your information. No method of internet transmission is 100% secure.

9. Contact Us

Crassus Macario S de RL de CV
Carretera Tulum-Coba Km. 17 LC S/N
Col. Macario Gomez, Tulum, Quintana Roo C.P. 77796
Email: [email protected]
Website: selvaencantadatulum.mx
Parent company: Crassus Mexico Capital SA de CV

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last updated” date.